Director of CrossBorder Logistics Operations & Client Relations

Location: Monterrey, Mexico

Job Overview

Beyond operational excellence, this role has a strong mandate to drive growth within existing client accounts. The incumbent will expand business opportunities by leveraging service performance, proactive engagement, and strategic capacity planning. The ideal candidate is a strategic thinker with deep understanding of supply chain management, logistics, carrier management, and a proven ability to cultivate and expand client partnerships in close collaboration with Sales, Account Management, and Carrier Sales teams.

1. Strategic Planning & Account Growth

• Collaborate with senior management to develop long-term strategies for operations and account expansion.
• Partner with Sales, Account Management, and Carrier Sales teams to identify opportunities for organic growth within current accounts, maximizing share of wallet. ...