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This is a hybrid role in Toronto

Ideal Candidate Profile

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Why This Role Matters

Customer Contact is transitioning from a volume‑driven execution model to a strategy‑led growth discipline. This role is central to that shift—ensuring communication activity is accountable to tangible business outcomes such as product acquisition, booked rates, relationship deepening, and return on equity.

Success in this role will materially improve how investment decisions are made, how performance is understood, and how customer engagement drives sustainabl...