**_Job Title:_**
Director, Messaging Operations

**_Role Overview:_**

Role Overview

The Director of Messaging Operations is responsible for leading the execution and optimization of omni‑channel customer messaging across email, mobile, SMS, and Windows/in‑product channels. This role partners in defining and operationalizing the CRM platform strategy—ensuring the platform ecosystem, data integrations, and execution capabilities evolve to support scalable, personalized, and measurable customer engagement.

As the leader of Customer Journey Operations, you will manage a high performing execution team responsible for building, testing, deploying, and continuously optimizing customer journeys. You will partner closely with the Direct Acquisition and Retention & Engagement CRM team to translate strategy into reliable, measurable customer experiences.

This role sits within the Marketing Operations & Enablement team and is critical to ensuring the ...