This pivotal position within Loyalty will be responsible for overseeing the operational execution and ensuring consistent service delivery of the Minor DISCOVERY loyalty programme across all brands and hotels within Minor Hotels Europe & Americas. Acting as the bridge between corporate loyalty strategy and on-property delivery, this position ensures that loyalty procedures, training, and standards are effectively embedded into hotel operations, with particular focus on new franchise openings, quality compliance and building strong partner relationships with franchise hotels.
The role oversees the implementation of loyalty standards, partners closely with Market Operations, and provides hands-on leadership to the Loyalty Experience & Training Coordinator and Senior Hotel Champions network. It ensures hotels - whether owned, managed or franchised - deliver loyalty touchpoints with the same level of excellence, alignment, and accountability.
This is a senior, field-oriented corpo...