Lead efforts to further develop the operational capacity of the Global Services Hub unit in such areas as guarantee approvals, payment claims processing, loan restructuring, technological upgrading, to name a few
Assist the unit develop a stronger risk mitigation capacity as well as operating platform
Facilitate a fast decision-making process through use of Information Technology, appropriate use of delegated discretions, training, and regular review of internal structures/systems to support business needs
Provide coaching, mentoring and technical assistance to staff geared to improving their financial and operational capacity
Ensure maintenance of a healthy partnership with business units in the Group through effective communication and resolution of customer complaints as well as compliance with agreed service level agreements