THE ROLE: JOB TITLE

The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Huntington Bank Field. This role translates organizational objectives into effective operational plans, ensuring consistent service standards, efficient staffing models, and seamless event execution. The Director of Guest Experience will oversee training programs, department/stadium SOPs, and event day operations while fostering a culture of service excellence and continuous improvement. This position is responsible for the development and implementation of a comprehensive, stadium-wide Guest Experience Program, ensuring alignment across all departments, partners, and stakeholders, including integration of The Cleveland Browns guest experience standards.


The Director of Guest Experience is responsible for the end-to-end guest and event day employee experience across Huntington Bank Field, serving as the st...