Director - Global Policy Monitoring

Gurugram, HR, India(Hybrid)

**Job Description**

The Policy Monitoring Team is part of the GMNS Global Strategy, Operations, and Performance organization and is responsible for enforcing & monitoring adherence to American Express policies by Network partners and merchants as documented in the AEGNS Business & Operational Policies (BOP), Global Merchant Services (GMS) Merchant Policies and other related policies. The Director will lead operational policy adherence programs, enforcement activities and governance activities. These programs and activities are critical to strengthening overall Network Compliance performance, increasing customer satisfaction and protecting the American Express brand.

**Responsibilities**

+ Lead a team to manage monitoring and remediation activities and govern policy compliance programs including Network Participant performance monitoring.
+ Understanding Network Participant ...