The Global Delivery Services Lead plays a critical role in building, scaling, and optimizing our Global Delivery Center (GDC) ecosystem across EMEA, APAC, and LATAM. This Director-level leader will establish the foundational processes, governance, and operational standards required to successfully stand up and expand regional GDC locations, with a strategic goal of growing the global delivery workforce to 500+ resources.

The ideal candidate is a seasoned IT shared services expert with proven experience standing up multi-region delivery centers, transitioning service portfolios, and driving operational excellence at scale. This role requires exceptional communication, strong executive presence, and the ability to influence and collaborate with senior leadership across the organization.

Key Responsibilities

Global Delivery Center Strategy & Build-Out

+ Lead the development and implementation of the GDC foundational framework, including governan...