Introduction

The Director of Customer Analytics is a senior leader within the FP&A organization, reporting directly to the VP, FP&A. This role is responsible for the GTM financial model, long‑term GTM plan, and quarterly customer insight across the company. He / she will drive deep understanding of customer health, retention, revenue, and product adoption — and translate complex data into strategic decisions that support Finance and the Executive team.

Job Responsibilities

• Lead 2 analysts focused on customer financial performance and reporting


• Own ARR, GDR, churn, and expansion metric plan and forecast— the authoritative source for Finance and leadership


• Collaborate closely with GTM executives to ensure alignment on assumptions


• Build and maintain customer health score models with a financial lens


• Identify revenue risks and opportunities through cohort and segmentation analysis