Job Summary:

The Director, Field Operations and Key Accounts is accountable for national field execution and operational performance across the Medicine Shoppe Canada network. The role exists to ensure that strategy translates into consistent, effective execution at the pharmacy level, and that franchisees experience a disciplined, practical, and value‑adding field operating model.

This is not a traditional franchise account management role. The focus is on how the system operates in practice - driving execution discipline, resolving operational friction, strengthening ways of working, and ensuring alignment between head office, field teams, franchisees, and priority partners.

The Director leads the Field Operations team and owns the operating rhythm between internal functions, the field, and key accounts to deliver sustainable pharmacy performance.

Specific Responsibilities: