**Position Summary**

The Director, Dispensed Equipment Technical Operations is a leadership role responsible for end-to-end oversight of equipment operations for Dispensed platforms, spanning strategic planning, technical escalation management, connected device platforms, and cross-functional execution. This role leads a team of Technical Operations Analysts and Managers responsible for Level 2 escalations. While also partnering on Level 3 issue prioritization and resolution in partnership with engineering, manufacturing, and product teams.

The Director also oversees day-to-day connected equipment operations, including improving adoption and effectiveness of technician-facing tools to enhance field execution and service outcomes. Partnering with customer teams and Operations on issue resolution.

Key responsibilities include establishing governance frameworks, advancing proactive and predictive service programs, enhancing tooling and automation, and defining a...