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Director, Data Strategy and Services

ServiceNow
Location 📍 Santa Clara, United States
Posted 📅 June 16, 2026
Work Type ⏰ full-time

Position Overview

Job Description

The Director, Data Strategy & Services is the enterprise product owner for GTM data capabilities across Marketing. This role leads the roadmap for the Customer Data Platform (CDP), identity graph, data enrichment, and the governed, real-time data layer that powers the company’s revenue engine.

Operating within the Martech Center of Excellence, this leader partners closely with IT, Security, and GTM stakeholders to architect the enterprise’s customer data spine—ensuring that data is accurate, complete, compliant, and accessible for predictive AI models, personalization, attribution, and GTM decision-making.

This is a highly strategic, high-visibility role responsible for transforming first-party data into a durable competitive advantage.

Key Responsibilities

· Own and evolve the multi-year roadmap for the CDP, identity resolution, data unification, and metadata layer.

· Serve as product owner for data capabil...

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Job Details

Employment Type
full-time
📊
Category
Operations Specialties Managers
🏠
Work Arrangement
On-site
📍
Location
Santa Clara, United States