Position Overview
Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals.Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points.Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success.Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support.Create and implement a talent development program to attract, develop, and retain top talent within the team.Represent the company with executive presence and credibility in customer and industry forums.Collaborate with global teams to customize strategies based on regional needs and differences.