Responsibilities

: - Build, Develop, and Lead the Penske Customer Success team. - Develop Customer Success Strategy & Vision. - Develop customer adoption, retention, and expansion strategies. - Customer Success Enablement - Drive customer outcomes, product adoption, and customer experience. - Lead cross-functionally to deliver customer success. - Define and optimize customer journey. - Operational Excellence - Ensure the delivery of a legendary customer experience. - Review and prioritize customer feedback. - Identify product and service opportunities and gaps. - Monitor KPIs and metrics for team performance and customer outcomes. - Utilize data to make informed decisions and track strategic initiatives. - Report out on team performance, goals, wins, and updates. - Build and nurture relationships in the Sales Organization. - Work closely with Sales leadership on strategic initiatives. - Other duties/responsibilities as assigned by manager.