Director-Customer Solution Center

Overview:

JOB PURPOSE:Responsible for executing the strategic vision and leading operational performance for Customer Service and Patient Liability (CS&PL) functions for the entire Piedmont Healthcare Service Area to include all Hospital based and Physician Based accounts with self-pay A/R totaling over $300M annually. Challenging assumptions and standards of business in an effort to improve overall operational effectiveness and service to Piedmonts customers. Providing leadership and oversight of key operational and financial decisions pertaining to all underlying functions. Functional areas that report to the Director include proactive Patient Liability/Self Pay follow-up and Customer Service. Additional responsibilities include oversight of all vendor performance management including Early Out Agencies, Primary Bad Debt, Secondary Bad Debt, Financing programs, Agency Workflow Systems and the Patient Payment Platform. Resp...