**Requisition number:** 2361235
**Job category:** Customer Services

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start **Caring. Connecting. Growing together.**

The Director, Customer Service enhances business performance by providing oversight of Customer Service and Member Appeal & Grievance Department and call center performance. Collaborates with the Chief Operating Officer, to plan, direct and manage all assigned areas of the Customer Service/Member Appeal and Grievance Department. Responsible for evaluation and resolution of problems and outcomes of assigned Customer Service and Member Appeal and Grievance activities.

This is an onsite role base...