About the role | Mō te tūnga:

•    Office based role in Wellington
•    Permanent role based at National Office

The Director Continuous Improvement provides leadership across Customer Experience and Continuous Improvement to ensure client centered insights, evidence and feedback shape how Service Delivery designs and delivers its services.

The role drives a coordinated, system level improvement programme that strengthens service quality, consistency and outcomes for clients. 

As a Senior Manager within MSD, this role influences decision-making, builds strong relationships with internal and external stakeholders, and ensures the delivery of improvement initiatives, contributing to the long-term sustainability and success of MSD.