**Position Summary...**
The Director, Member Support Enablement leads the operational support functions that enable a high-performing Member Support organization, including learning and development, quality assurance, knowledge management and content strategy, operational readiness, and process improvement. This role develops scalable programs, tools, and processes that improve associate effectiveness, consistency, productivity, and member satisfaction. The Director partners across operational and enablement functions to support successful execution of new initiatives and evolving member needs. By leveraging data, quality insights, and feedback loops, this leader drives operational excellence, continuous improvement, and readiness strategies that enhance both associate and member experiences while enabling seamless day-to-day execution.

About the team:

The Member Support & Advocacy team at Sam’s Club delivers exceptional service across multiple channels, ensuring a...