The Opportunity

Multiverse is evolving from a services‑led organisation into an AI‑first, platform‑led workforce transformation company. Our 200+ coaches and instructors are the heart of the Multiverse experience. To scale to $1bn+ in bookings, we need to stop our coaches from fighting our systems and empower them to focus on learner impact and value creation.

Sidekick is our proprietary Retool‑based platform designed to eliminate the admin burden, information overload, and data fragmentation currently facing our coaching teams. Today it is a collection of useful tools built through reactive heroics. We need a senior operator to turn it into a scalable, strategically sequenced internal product that becomes the single operational backbone for all coaching activity.

This is not a traditional product management role. You will sit in Operations, reporting to the SVP of Operations, and lead a small team (2 FTEs, 3 contractors) in a low‑code en...