Director Client Management

LONDON, LONDON, United Kingdom(Hybrid)

**Job Description**

This London based leadership role is responsible for managing, retaining, and expanding acceptance across a **$20bn portfolio** of some of American Express’ largest B2C merchant relationships, spanning key sectors including **supermarkets, petrol, and travel** .

The Director will set the **strategic direction** for the portfolio and lead a team of **seven** colleagues. The core objective is to drive **full welcome acceptance** , strengthen merchant engagement and retention, and unlock **incremental revenue** , delivering winning commercial strategies for both the portfolio and the team.

**Responsibilities**

+ **Portfolio Strategy** : Develop and execute strategic plans for some of the largest UK merchants to maximise commercial opportunities while protecting and optimising margin.
+ **Contract Negotiation** :Lead the negotiation and renegotiat...