Position Overview
Job Description
WHAT WILL YOU DO?
Build, mentor, and retain a high-performing operations team; establish clear performance metrics and foster a culture of continuous improvementDevelop and execute long-term operational strategies aligned with organizational goals; plan capacity, technology roadmaps, and resource allocationOversee PKI infrastructure, certificate lifecycle management, and related systems; adherence to SLAs and StandardsMaintain compliance with operational procedures to support audit readiness; provide oversight of operations team and maintain KRI and KPIsEvaluate, negotiate, and manage relationships with technology vendors and service providersReport on operational metrics to leadership; communicate complex technical concepts to non-technical audiencesIdentify inefficiencies and implement AI, automation, tools, and best practices to optimize operationsResponsible for stakeholder alignm...