Director, Business Excellence

Job Category: Sales Strategy & Operations

Location: US - Massachusetts - Remote

**Meet Our Team:**

The Intelligent Automation & Customer Service Business Excellence team sits within the broader GTM organization. GTM builds the strategy, programs, and assets that our client‑facing teams need to succeed within their accounts. We are a mix of ex‑product, marketing, implementation, and enablement leaders who operate as the “connective tissue” of the broader Pega organization.

The Business Excellence team is a global group responsible for ensuring our customers maximize their business benefits with Pega Platform, Customer Service, and Sales Automation. We work with Pega’s most innovative customers around the world. Our mandate is to define and promote best practices for implementing Pega solutions that drive repeatable customer value—partnering with internal and external SMEs, capturing domain knowledge, and distribu...