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Director, AI-First Customer Operations

Scribd, Inc.
Location 📍 ottawa, Canada
Posted 📅 June 08, 2026
Work Type ⏰ Full-time

Position Overview

A global platform company is seeking an experienced Director of Customer Operations to lead strategic vision and execution. The role involves building high-performing teams and transitioning to an AI-first operation that enhances customer engagement. The ideal candidate will have over 10 years of customer operations experience and a strong understanding of modern support technology. This position offers competitive compensation and a comprehensive benefits package.
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Job Details

Employment Type
Full-time
📊
Category
Other-General
🏠
Work Arrangement
On-site
📍
Location
ottawa, Canada