he Director, Account Specialist position plays a critical role in leading the account specialist team and ensuring smooth customer operations. This role involves driving the team to assist with sales, upsells, cross-sells, and supporting the renewal process while delivering exceptional customer service. The Director will lead a team of Managers and Account Specialists, ensuring they meet performance metrics and contribute to overall account management success.
**About the Role**:
In this opportunity you will:
- Collaborate with senior leadership to align account management strategies with overall business goals.
- Identify and mitigate potential risks to ensure the successful execution of strategic initiatives.
- Monitor industry trends and market conditions to inform strategic decision-making
- Ensure a high level of customer satisfaction by addressing issues promptly and effectively
- Monitor and report on sales, renewal, and upsell/cross-sell performance metrics...