Job overview

The opportunity has arisen for Digital Customer Support representative to work within the IT Department, supporting users from across the Trust. Excellent customer service and inter-personal skills are required.
You will be part of the Digital Support Desk team, on the front line of the IT department resolving incidents and requests as 2nd line support. Assisting in the provision, maintenance and development of a comprehensive IT service portfolio under the guidance of the Digital Support workstream in order to support departmental objectives. 

The post holder will be based at our site and will be responsible for supporting & delivering IT systems & services across the Trust as well as being the main point of contact for our users who have IT related incidents and queries. Managing your workload via our ITSM tool in line with KPI’s and targets for individuals and contributing to the whole team performance.

Main duties of t...