Digital Success Team Lead

Location – Clark Freeport Zone, Pampanga, Philippines

Department – Customer

Function – Customer Success

Working Pattern – Hybrid

Benefits – Benefits at Ideagen

Salary – this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

The Digital Success Team Leader manages the team of Portfolio Success Managers and Digital Success Managers in the Philippines and act as the onsite resource capable of monitoring the team in terms of performance and concerns.

Responsibilities

• Manage a team of Digital and Portfolio Success Managers. Ensure that all accounts follow the programs rolled out. Promote learning and upskilling across the team. Establish and monitor KPIs. Ensure high-performance across the assigned ARR portfolio.
• Develop, launch, and monitor comprehensi...