Key Responsibilities
• Managing Veeva platform-specific configurations and governance
• Ensuring compliance with GxP requirements where applicable
• Coordinating with Technical Service Owners and Business System Owners
• Managing Key Users and training programs
• Overseeing Veeva documentation management processes
Looking after Incident Management, Problem Management, Service Request Management,
Change Management, Issue Management.
•Continuous support for the ongoing projects, migrations, generic releases and minor
releases – hypercare process setup, hypercare meetings, trackers reporting, governance.
•Managing and leading a group of support team members (vendors/contractors). Mentor and
support junior configuration engineers and DevOps specialists, promoting a culture of
technical excellence and knowledge sharing.
•Assess and manage the impact of Veeva product releases (three times per year); plan and
orchestrate remediation and upgrade activi...