The Digital Patient Experience Manager serves as the strategic lead for Ellis Medicine’s digital patient experience — ensuring patients can easily find, trust, and access care through digital channels.

This role is responsible for coordinating and improving Ellis Medicine’s digital “front door,” including online reputation, website experience, search visibility, and digital patient feedback. The position works across departments to align digital touchpoints with patient needs and organizational priorities.

Under the direction of the Senior Director of Marketing & Communications, this role acts as an organizational coordinator, partnering with Marketing, Information Technology, Patient Access, clinical practices, and external vendors to enhance digital access, improve patient experience, and strengthen Ellis Medicine’s reputation.

This is a strategy and coordination role, not a technical programming or primary content creation position.

EDUCATION ...