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Digital Operations Manager

Smollan
Location 📍 South Africa, South Africa
Posted 📅 June 12, 2026
Work Type ⏰ fulltime

Position Overview

Oversees the tactical coordination and operational performance of the digital auditing solution. This includes leading the end-to-end execution, operational health, and continuous optimisation of the human-AI feedback loop. Ensures both "Human-in-the-loop" and AI processes consistently meet client Service Level Agreements (SLAs) and deliver high-fidelity data output.


 


Key Deliverables:


Operational Health & IR Performance:


Monitor and report on the accuracy, precision, and recall of the Image Recognition (IR)engine.


Ensure the "Human-in-the-Loop" (QC) process is effectively retraining the model to reduce manual intervention over time.


Mitigate operational risks related to data lag or technical system downtime.


Client SLA & Syndication Management


Oversee the delivery of audit results for multiple external and internal clients simultaneously.


...

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Job Details

Employment Type
fulltime
📊
Category
Operations Specialties Managers
🏠
Work Arrangement
On-site
📍
Location
South Africa, South Africa