Digital Onboarding Specialist (Outsource)

United Arab Emirates

Job Description

Role : Digital Onboarding Specialist

Location : Sharjah

Role Purpose:

The Digital Onboarding Specialist is responsible to review and create BBD customer onboarding application journey for ADIB Office Banking solutions, ADIB Direct online channel, IVR, SMS, eStatements, Signature modifications and other BBD products setups (i.e. link Host to Host, SWIFT for corporates) end to end by providing complete customer profile set-up, service package, pricing, limit set-up, user access etc. support.

Key Accountabilities of the role

• Review documentation provided for onboarding, IVR, SMS registration, Estatements and ensures they are in line with compliance requirements for New and existing customer.
• Ensure ADIB Office Banking solutions, ADIB Direct on line channel, IVR, SMS registration, WPS...