Role & Responsibilities:

• Serve as the first point of contact for clients via live chat, email, and ticketing systems, ensuring quick response and resolution times.
• Troubleshoot and guide clients through TikTok Pixel setup, Events API integration, and SDK implementation for accurate conversion tracking.
• Analyze API request/response logs and debug server-side events to ensure seamless data flow and campaign attribution.
• Write and execute SQL queries to extract campaign performance data, diagnose tracking discrepancies, and build troubleshooting reports.
• Work with backend engineering teams to identify root causes of API or integration failures, providing detailed logs and error analyses.
• Support server-to-server (S2S) event tracking integrations and troubleshoot data mapping or payload issues.
• Collaborate with product managers and developers on bug escalations, feature requests, and integration improvements.