Director, Total Experience

Job Summary

You will be creating and leading a team of experience professionals such as designers and engineers, charged with a mission of redefining the digital experiences and services for customers of Our Client. This team partners with teams in Corporate Marketing, Customer Experience (CX) and Agile to understand the priorities and desires of our customers. The User Experience team then translates those priorities and desires into digital experiences through design research, customer journey mapping, content development, information and technical architecture, and design patterns. The leader of this team also acts as the product owner for primary portal, the primary engagement site for its customers.

You will demonstrate, mentor and coach on the behavioral mindsets that are:

• Driven to Win as a Team: Constantly pursing exceptional results that help us win in th...