Why This Role Rocks

You’ll be the real-time voice of the brand, responding to everything from user queries to love notes—and maybe even the occasional troll. With the right words and quick reflexes, you’ll turn interactions into impressions and feedback into brand love.

The Impact You’ll Drive

• Monitor conversations across social platforms and the web using ORM tools and manual tracking
• Respond to user mentions with brand-aligned communication—on time, every time
• Flag high priority mentions in real-time and assist with crisis mitigation
• Celebrate the good stuff by identifying UGC and shoutouts that deserve a spotlight
• Create basic ORM reports, sentiment summaries, and trend analyses in PPT format
• Coordinate with internal teams to solve user issues or questions promptly

The Skills That Seal the Deal

• 0–1 year of ORM or ...