Customer Support Operations

• Handle customer inquiries and service requests across digital support channels such as email, chat, self-service platforms, and back-office processes.
• Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations.
• Support issue resolution, escalation handling, and follow-up activities in close cooperation with internal stakeholders.
• Contribute to a professional, collaborative, and customer-centric team environment.

Performance & Process Support

• Use established KPIs, dashboards, and customer feedback to monitor service quality and identify improvement potential in daily operations.
• Document recurring issues, process gaps, and customer pain points, and support the implementation of corrective actions.
• Contribute reliable operational input for reporting, analysis, and continuous ser...