We are seeking a Digital Customer Experience Student to provide day-to-day operational support for our online and digital functions. This role involves regular monitoring, analysis, and validation of our digital channels, including our website and mobile app, to identify and resolve errors, friction points, and uncover various other insights.


Key Responsibilities:
+ Conduct regular monitoring and analysis of digital channels to ensure optimal performance and user experience.
+ Identify, document, and resolve errors and friction points in our website and mobile app.
+ Gather and analyze data to generate actionable insights for continuous improvement.
+ Collaborate with cross-functional teams to communicate findings and implement recommendations.
+ Stay up-to-date with the latest industry trends and best practices in digital analytics and user experience.




Qualifications:
+ Strong technical aptitude with the ability to under...