Defining, managing and coordinating the digital customer and partner experience along the value chain, from pre-sales to post-sales and service management.
Requirements management of customer and partner needs in the context of an omni-channel strategy.
Vendor management, selection and governance of external service providers in the context of the digital customer and partner experience.
Define and implement processes and governance across all platforms, systems including data management.
Define and implement governance including data consistency, data quality and data compliance.
Requirements Profile
Minimum of 5 years' experience in digital customer and partner journey.
Agency experience with industrial clients or comparable industry experience.
Experience leading project teams in matrix organisations, with multiple departments and/or external service p...