Overview

At ING we are looking for a Digital Business Expert for ATMs to join our Pay with Cash Squad within the Daily Banking & Savings Tribe. The role shapes ING’s ATM strategy, ensuring customers’ cash needs are met while delivering an outstanding customer experience and maintaining strict cost efficiency.

Responsibilities

• Lead and manage complex initiatives and projects involving internal and external stakeholders, working with challenging objectives and tight deadlines.
• Analyze customer behaviour and consumption trends related to cash and ATMs, identifying patterns, opportunities and risks across different networks.
• Build and maintain robust business cases, assessing financial impact, customer value and strategic alignment to support decision‑making.
• Continuously monitor financial drivers, evaluating their impacts on the Dynamic Plan and proposing corrective or optimisation actions.
• Contribute to business and ...