HugoBank is looking for a Customer Service Representative to manage customer queries and ensure compliance with banking standards. Ideal candidates should have 1-2 years of experience in banking or fintech, possess excellent communication skills, and be customer-centric.

The role involves handling a variety of customer issues, logging cases in CRM, and adhering to AML and KYC policies. The position requires willingness to work in rotational shifts and on weekends, emphasizing confidentiality and security.