Lead innovative digital servicing for Fairstone Bank's deposit products in this critical managerial role. Focus on enhancing self-service capabilities, especially for Savings and GICs while ensuring a seamless customer experience.
As the Manager of Digital Banking, you will define and deliver best-in-class digital strategies and roadmaps. The role emphasizes collaboration across Technology, Operations, and Compliance to streamline servicing processes while adhering to regulatory obligations. Your expertise will guide teams in optimizing digital servicing journeys focused on customer needs.
Key Responsibilities:
• Own digital banking strategy for deposit products
• Analyze customer inquiries and operational pain points
• Collaborate to improve digital journeys and experiences
• Monitor key performance indicators in digital servicing
• Ensure compliance with industry guidelines and regulations
Requirements:
• University Degree required
• 10+ years in digital...