Flexible Work, Better Balance
We are looking for a skilled Dialler Administrator to join our team. In this crucial role, you will be responsible for managing and optimising performance of the dialling systems within a BPO environment. This role involves configuring, monitoring, and troubleshooting dialler software, as well as collaborating with various teams to enhance efficiency and productivity. Good strong technical background in dialler operations, a knack for data analysis, and a passion for driving continuous improvement.
Key Responsibilities Operate and manage the dialler system to maximize campaign performance. Collaborate with the operations manager to ensure smooth campaign execution. Maintain and optimize calling lists, ensuring efficiency and compliance. Monitor dialler performance and make real-time adjustments to achieve campaign objectives. Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake. Identify trends and insights from call data ...