Job Overview

We are seeking a highly motivated and experienced LiveVox Dialer Administrator to manage, support, and optimize dialer operations within a fast-paced U.S. debt collections contact center environment. The successful candidate will be responsible for ensuring dialer efficiency, campaign performance, and regulatory compliance while supporting overall business objectives. This role operates in alignment with U.S. business hours, consisting of 10-hour workdays from Monday to Friday, with flexibility based on operational requirements, and requires close collaboration with internal teams and clients to ensure performance standards and compliance requirements are consistently met.

The Dialer Administrator will be responsible for configuring and managing LiveVox dialing strategies, including Predictive, Power, Preview, and Manual dialing modes, while ensuring strict adherence to U.S. regulatory requirements such as TCPA, FDCPA, and other consumer protecti...