DevOPS / Cloud Engineer
Responsibilities
Cloud Infrastructure & OperationsDesign, build, and support cloud environments to create digital products.Monitor and assess application performance in cloud environments to ensure availability and reliability.Create, test, and implement safeguards to maintain data integrity and protect against unauthorized access.Cloud Engineering & AutomationCreate, manage, and maintain AWS and cloud-based production systems.Deploy and automate packages and releases for cloud-based systems.Design, maintain, and manage automation tools for operational processes.Define and deploy monitoring, logging, and metrics solutions on AWS platforms.Amazon Connect & Contact Center SolutionsDesign, develop, and implement Amazon Connect cloud-based contact center solutions.Configure and support:Call Flows and Queue FlowsAgent ExperienceCall RecordingContact LensMetrics and ReportingCTR (Contact Trace Record) Data AnalysisSupport IVR and workflow implementations.Work wi...