Description

Must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution within the agreed SLA

DUTIES & RESPONSIBILITIES

● Must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution within the agreed SLA
Please see some of the requests below:
- Performs devops-related deployment tasks deployment of infrastructure 
- Performs infra hardening to secure the systems from known risks and vulnerabilities
- Complies with all operational standards and other requirements as defined in the ITS system implementation standards
- Provides infra support during testing
- Performs server migration and cutover to production; provides onsite support during these activities.
- Provide support on other infra-related SR activities.
● Cater to other groups an...