Position Overview
Job Scope
Handle and manage all calls escalate by helpdesk Provide technical support to end users on their daily IT usage problem Adhere to the provided Service Level Agreements (SLAs) Responsible in escalating to the Lead for all encounters that has high or potential customer satisfaction issues Requirements
Nitec / Diploma in Information Technology or Computer Studies or equivalent At least 1 year relevant experience in related field Good Interpersonal Skills and Customer Service Skills Good understanding of PC hardware configuration and install Microsoft Windows Operating Systems Ability to handle basic network problem determination Able to co-ordinate activities with the relevant parties (Helpdesk, Vendors and customers) Willing to learn attitude and adapt to the changing IT environment Ability to prioritize workl...