Job Title: Desktop Support - Level 1
Top Skills' Details
1. Active Directory, Microsoft 365, Password resets, setting up new employees
2. Strong Customer Service/Communication skills, including ability to interact and engage with C-level VIPs as needed
3. Ability to self-prioritize
4. 1-3 years of IT Support experience
****Role is ONSITE Mon-Fri, 8am-5pm (no overnights, weekends or on call schedule)
Job Summary:
The Desktop Support Level 1 will provide desktop support in a Windows environment, ensuring stellar customer service and efficient resolution of technical issues for approximately 500 internal users. This role involves new employee orientation, direct interaction with VIPs including C-Suite, and collaboration with external vendors.
Key Responsibilities:
• Windows Environment Management:
- Administer Intune and Active Directory (AD) for appropriate groups.
- Ensure all devices are managed through Intune, with rare exceptions.
• Custome...