Reference: JHB -TR-1

We are recruiting for a Desktop Support Technician.

Duties & Responsibilities

1. Provide general IT support to all company users;
2. Attend to LAN, WAN and Mobile devices calls;
3. Troubleshoot hardware and software errors;
4. Resolve connectivity issues;
5. Asset Management processes and procedures for IT equipment;
6. Setup and configure desktops, printers and mobile devices to the network;
7. Install application programs requested by the user;
8. Setup training environments when requested;
9. Deploy software patches and updates;
10. Provide laptop support;
11. Re-imaging of desktops, laptops and mobile devices as required;
12. Basic printer troubleshooting and support;
13. Problem determination and resolution;
14. Bandwidth monitoring, usage and statistics;
15. Liaise with Telkom on day-to-day running of the VSAT, ME and VPN networks to all offices;
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