Install, maintain, and support a variety of PC systems, peripheral devices and associated infrastructure
Support of devices on InteLogix MDM (Mobile Device Management) and VPN solution
Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction
Perform Tier 2 and higher support for PC all hardware and PC software escalations from the Global Service Desk (GSD)
May require maintaining vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors
Use discretionary judgment in proactive planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects
Effectively translate user requests, business needs and technical specifications into formal written documentation