About the Role:

We are seeking a Desktop Support Technician to join our IT Team in Mallow, Co. Cork. The successful candidate will contribute to maintaining a stable IT environment while delivering highquality support while maintaining a positive and professional candidate journey at all times.

Key Responsibilities:

• Installing, encrypting, configuring, and maintaining desktops, laptops, printers, and mobile devices
• Troubleshooting hardware, software, network, and email issues
• Providing firstline and secondline technical support to users
• Managing user accounts, passwords, and access permissions (e.g., Active Directory, Microsoft 365)
• Setting up and deploying new devices
• Installing updates, patches, and security software
• Logging and resolving incidents through a ticketing system
• Supporting remote users via re...