**Description**

Tyto Athene is searching for a **Desktop Support Level II** in Westover, MA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

**Responsibilities** :

+ Provide support to end-users for PC, server, mainframe applications, and hardware.
+ Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
+ May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
+ Simulate or recreate user problems to resolve operating difficulties.
+ Recommend systems modifications to reduce user problems.
+ Maintain currency and highest level of technical skill in field of expertise.

**Qualifications**

**Required:**

+ Experience managing network modernization work or sys...