Job Description
We are seeking an Intermediate Desktop Support Technician to provide frontline technical support for one of our healthcare clients. This role supports day-to-day desktop operations across hardware, software, and network-connected devices, while ensuring a high level of customer service in a healthcare environment.

Key Responsibilities include:
Responding to and resolve ticket requests from the Service Desk
Break/fix issues for desktop hardware and related equipment
Install, configure, and support PCs, printers, and end-user applications
Support LAN/WAN-connected environments and end-user computing systems
Install and troubleshoot third-party software
Track and document hardware, software, and service activity
Coordinate ticket queues and assist with task distribution across the team as needed
Provide clear communication, set expectations, and follow up with end users to ensure resolution

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